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Snow Leopard runs fast and seems too fast for some others to catch up, like HP.

I upgraded my iMac (bought in late 2006) to Snow Leopard. At first, I experienced some problems but everything has been going well after I clean installed it again.

I upgrade my mom’s Macbook to Snow Leopard as well. She first complained about Chinese input. Both of us used to use Open Vanilla for Chinese input. It worked really fine before upgrade but somehow, the “delete" became “(" after upgrade. I searched through the preference and system and such but couldn’t find a solution. Went to forums and found we’re certainly not the only two on the planet and no one has a solution for it. Then I installed Yahoo! Keykey for my iMac and tested it, proved it to be good and installed it on my mom’s Macbook.

So, one problem down. But she also experienced the beach ball problem like I did, so I also clean installed Snow Leopard on her Macbook again.

Problem #2 down. Then she brought the Macbook back to work.

Then came problem #3: where’s the network printer? The first day there’s simply no printer show up in network. Took the IT guy in office a lot of time to make it show up on list. But after it shows up, the Macbook still couldn’t make it print. It’s always busy, somehow, even though no one in the network is printing anything with it.

So mom took it back and asked me to fix it. (No, I’m not employed by Apple but I’m now very often the Mac help desk person among my friends.) It turned out HP hasn’t got all drivers ready for Snow Leopard yet. And even with drivers available now, the network printing problem is not solved yet. Snow Leopard was released on Aug 26. A claimed to be HP person (wisely) started a FAQ thread in Apple forum on Aug 28. Since then, it has now got over 570 replies (40 pages) all of which are complains of not being able to make their HP printer work.

Honestly, I did successfully manage to make my own HP printer at home to work properly. It can print, scan and copy – no problem at all! But it’s connected directly to my iMac through USB.  Since the HP printer at home is not a wireless one, my mom can only print wirelessly at home through my iMac, not sending instructions directly to the printer. This works like a charm at home. Took me like only a second or two to set it up.

But at mom’s office, things are just totally different. Sigh… What to do then?

So, mom asked me to downgrade her Macbook and let it fall back to Leopard. So I backed up with Time Machine, zeroed out the disk, popped in the Leopard install disk… “cannot install OS X on this computer" WHAT?

Then I remember this Macbook came in Leopard, not Tiger. It didn’t require an install disk but it has its own recovery disk (or something like that). But with the hard disk being zeroed out, I couldn’t just press “eject" and eject the Leopard disk already inside the Cd slot. I had to hook it up to my iMac with a Firewire cable and boot it up as target disk, then eject the disk and switch it off … then on again.

Popped in the recovery disk… “cannot install OS X on this computer" WHAT DA …?!

In the end… I told my mom, “Mom, you needa print things? There are two solutions: 1)There’s a spare HP Inkjet in your room. Bring it back to office and connect it to your Macbook via USB; 2)Print your stuffs at home."

I got her Macbook back on Snow Leopard at last… not without some scary moments, like… settings were not migrated after using Migration Assistant; the Macbook turned black when I was looking into Time Machine, even the white light in the front was gone (nearly had a heart attack…again).

But still… I don’t see myself going back to the Windows world. I’ve just seen the Windows 7 in church got BSOD yesterday during service. Yes, DURING SERVICE when it was playing sermon PPT slides, it just went dead and self-reboot AND got BSOD AGAIN during  reboot.  So, no. I’m not going back… especially when I have the iPhone now.

Recently bought a Macbook through Apple Online Store (HK). It came like a week after I placed the order and we (my mom and I) used it for two days. On the second day, as I closed the book after installing some softwares on it (so that my mom can use it for daily office works), I found that the lid (screen) and the base (keyboard) don’t really fit. After some inspection, it seems that the hinge is not perfectly installed and thus resulted in a gap of about 1mm. Well, I know it’s just 1mm but hey! All Apple products are supposed to be like a piece of art! So, my mom called Apple hotline and the staff asked us to take the Macbook to their office at Causeway Bay and let them have a look. 

What? Causeway Bay? I live in the NT (that’s an hour away from CWB. Ok, an hour away may not seem much to those who live in the States but HK is a small place. Anywhere that takes more than 30 mins to get to is far away!). And the office obviously only opens during normal office hours, which means we’ll have to take a day off from work to take it there…NO WAY! 

And so the staff asked us to take some pictures and send it to this particular email address. And so I did everything as they requested, pressed the “send" button and off it goes. 

A few minutes later, I got an auto-reply: “Sorry! But our e-mail service is closed. Please call us at xxx-xxx-xxx." 

What the heck!? 

That was after mid-night, so we call them the next morning. Even the staff was surprised to hear that we got such reply but then as she tried to do some searching on her own computer, she found that the system was down. Eventually, she gave us her own email address at Apple and asked us to send the mail again directly to her. 

So I did. 

This time, it took longer to get a reply but this reply is an acknowledgment of replacement request. A bit later, I got another email saying that a replacement order is being placed. Later again, a shipment notice was received. 

And about a week later, the replacement arrived. YEAH! 

Merrily I unpacked the shipment package box, opened that beautifully designed suitcase like Macbook box, and took out the pretty glaring white Macbook. Oh my goodness! How come there’s this small piece of whitish thing sticking on the edge? I scratched it with my finger nail and only half of it came out. I was furious! This is a replacement already and…what the heck has happened to quality control at Apple? I immediately took some pictures and wrote an email… 

And I was playing with that “dirt" I scratched out and…wait! It’s a very thin whitish film curled up like some kind of debris. “Mom, try wipe it with a piece of cloth gently!" I shouted. 

“Yeah! It’s gone!" And the Macbook looks perfect now! And our hearts were like having ride on a roller coaster. 

Still, what the heck has happened to quality control at Apple? Too much order to take care of? Huh? 

I’ll still buy Apple products, I think. I just bought Leopard. I still want the iPhone (despise of all the cons people talk about). 

I think I really have become a Mac Lover.

七月 2020